Team Cohesion Intervention for a Leading Healthcare Enterprise

Nature of the company :

• Our Client is headquartered in Bengaluru, India, and operate a national network of hospitals in India with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in western and central India. Their first facility was established in Bengaluru with approximately 225 operational beds and we have since grown to 23 hospitals, 7 heart centres and a network or primary care facilities across India and one hospital in the Cayman islands with 5,347 operational beds through a combination of green field projects and acquisitions and potential to reach a capacity of over 6,600 beds as on First may 2016.
• The company’s mission is to deliver high quality, affordable healthcare services to the broader population of India.

Mandate & Solution offered

Considering the aggressive growth witnessed, e2e had to create a solution where employees were motivated and taught new skills to be able to manage multiple tasks and responsibilities in terms of patient footfall and new staff additions .This required them to learn and practice new tools and also bond effectively.

Hence, a framework was designed on a high touch model of interactive workshops and coaching assistance to support the staff to deliver.

The framework focused on 3 key skill enhancements :

• Time Management
• Team Dynamics
• Communication skills

Background of the team

The Team consisted of a combination of Nurses, care staff, inclusive of receptionists as well as administrative staff. They were a very diverse group. The average age range was between 25-35 years.

Hence, new interactive, high energy methodologies of learning had to be introduced.

Team & Duration

Led by Ms Yeshasvini Ramaswamy, MD, e2e, the team comprised of highly qualified consultants with backgrounds in Strategy, Medicine, Psychology, and Business Development. The project was executed over a 9 month period.

Results

• Improved team relations amongst staff.
• Less attrition was observed within the organization.
• Enhanced methodologies for patient care and improved footfall